Statements are shared via email as payments are posted or as accounts reach negative balances. We ask families to plan accordingly as to how many lessons will be needed between May and early June. Beginning in June, if an account has a negative balance, a Genesis lock will be put in place until the negative balance is paid in full. Locks will be removed within 48 hours of the full payment being made. Any lessons remaining by the last day of school in June will be refunded as lessons/payments CANNOT and WILL NOT be carried over to the next year. If payments were made via check, a copy of your endorsed check (front and back) will be needed in order to process your reimbursement. If copies are not received by June 30, you forgo possible reimbursement. Credit card payments will be refunded back to the card used if the payment was made within three months of the refund period. If the payment was older than that, the refund will be processed through the Accounts Payable department and a live check will be mailed to you via US Mail. Any check/cash refunds will also be processed through Accounts Payable and a live check mailed to you via US Mail. Any contested statements or discrepancies must be settled by June 20th.